The following Terms & Conditions of Booking form the basis of your contract with ‘The adventure network Ltd‘ (Company registered in England and Wales, number 11614886. Registered office – 8-10 South street Epsom, KT9 7PF. References to ‘we’, ‘our’ and ‘us’ within these Terms and Conditions refer to The Adventure Network Ltd.

Standard Terms and Conditions

1. Once it has confirmed your booking, The adventure network Ltd will accept responsibility for your holiday in accordance with these conditions of booking under the Package Travel and Linked Travel Arrangements Regulations 2018. A ‘Package holiday’ is a combination of at least two out of: a) transport, b) accommodation or c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) when booked through The adventure network Ltd, at the same time, for which payment is made to the adventure network Ltd, and which lasts at least 24 hours or includes overnight accommodation.

2. To confirm your booking you are required to pay a non-refundable deposit of 20% of the total booking price. Payment of the balance is due no later than 10 weeks (70 days) prior to departure. Bookings made within 10 weeks of departure require full payment. Any balance due that is not received by us within the timescale specified may result in the holiday arrangements being liable to cancellation by The adventure network Ltd and subject to the charges as set out in Clause 12.

3. A binding contract between you and The adventure network Ltd comes into existence when either The adventure network Ltd dispatches its booking confirmation or, for online bookings, when the applicable payment (deposit or full) has been made and a confirmation e-mail sent. The contract and all matters arising out of it are governed by English Law.

4. All packages are subject to availability and are not always available during busy periods such as School Holidays or Christmas and New Year. Packages may be withdrawn at any time.

5. The lead passenger must be authorised to make the booking on the basis of these Conditions of Booking by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The lead passenger is responsible for making all payments due to The adventure network Ltd. The party leader must be 18 or over when the booking is made.

6. When you book online at www.adventureardeche.com, at the end of the booking process you are asked to confirm that you have read and agreed with these Conditions of Booking. If booking by telephone or any other communication channel, we will, subject to availability, confirm your holiday by issuing a booking confirmation. Please check any documentation carefully as soon as you receive it. You should contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of posting.

7. We reserve the right to increase or decrease the prices of unsold holidays at any time. The price of your chosen break will be confirmed at the time of booking.

8. The information and prices quoted to you from any of The adventure network Ltd website  – www.adventureardeche.com and any printed brochures may have changed by the time you come to book your package. Whilst every effort is made to ensure the accuracy of the quotation or brochure and prices at the time of printing, regrettably changes and errors do occasionally occur. You must therefore ensure you check all details of your chosen package (including the price) with us at the time of booking.

9. Should you wish to make any changes to your confirmed booking, you must notify us by post, telephone or email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee that it will be able to meet any such requests. Where we can assist, an amendment fee of £10 per person per amendment (unless it is to increase the value of the booking) will be payable together with any costs incurred by us and any costs or charges incurred or imposed by any of its suppliers.

10. If you cannot use the package due to circumstances beyond your control, such as jury service, you may transfer the booking to a person who satisfies all the conditions applicable to the package, provided you give us reasonable notice of your intention to transfer before the date when departure is due to take place. The amendment fee specified in Clause 9 will be applicable.

11. If less than three people are booked on any one trip, within 28 days of departure, we reserve the right to cancel the holiday. In this event, customers will be informed as soon as possible and all steps will be taken to offer customers alternative arrangements or a full refund will be given.

12. Should you or any member of your party need to cancel your booking once it has been confirmed, the lead passenger on your booking must immediately advise us (by post or email). The following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling.

13. More than 70 days prior to departure. –    Deposit retained

14. 28-70 Days prior to departure – £30% of total price

15. 15-17 days prior to departure – 50% of total price

16. 7-14 days prior to departure – 70% of total price

17. 0-7 days prior to departure – 100% of total price

18. Depending on the reason for your cancellation, you may be able to reclaim these charges under the terms of your travel insurance policy. Claims must be made directly to the insurance company concerned.

19. We are covered by Public Liability insurance. It is however a condition of booking that you hold adequate Travel Insurance (valid at time of travel) which provides curtailment; cancellation; and repatriation cover as well as cover for the activities included as part of your holiday. we can in no way be held liable in the event that your cover is not sufficient. Please note that many policies (including annual policies) do not offer cover for some of the activities that you may take part in during your holiday. Please read any policy carefully and take them with you on holiday.

20. Occasionally, we may be obliged to make changes to the advertised package both before and/or after bookings have been confirmed or to cancel confirmed bookings and we reserve the right to do so.

21. Occasionally we have  to make a “significant alteration” before departure, such as a change of accommodation to that of a lower or higher official classification or standard for the whole or a major part of the time you are away. If we have to make a significant alteration or cancel your package, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
    i) Accepting the changed arrangements or,
    ii) Transferring to an alternative holiday offered by us or,
    iii) Receive a full refund of all monies you have paid to us.

22. No liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable events beyond our control*, the consequences of which it could not have avoided even with all due care.

23. The above options (Clause 13 – 17) will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions (such as paying on time).

24. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options (Clauses 13-17). We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

25. We cannot accept responsibility for any services which do not form part of the contract. This includes, for example, any additional services or facilities which your accommodation provider or any other supplier agrees to provide for you where the services or facilities are not advertised in our publicity material and where we have not agreed to arrange them.

26. Where any claim or part of a claim concerns or is based on any stay in any accommodation, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim, or that part of a claim, if it is found liable to you on any basis, is the most the accommodation provider concerned would have to pay under the international convention which applies to the accommodation in question. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the accommodation provider for the complaint or claim in question.

27. In the event of a complaint, you must provide us and our insurers with all assistance it may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in Clause 23 below. If asked to do so, you must transfer to either us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if, in connection with our insurers, we want to enforce any rights which are transferred.

28. The accommodation and activity providers we use have been assessed by our shareholders. However, in the unlikely event that you have any reason to complain or experience any problems with your accommodation or other aspect of the package whilst away, you must immediately inform the supplier of the service(s) in question and our local representative at the time. Any notification must be put in writing and given to the supplier as soon as possible in order for the supplier to have an opportunity to rectify the problem during your stay. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to the Directors of The adventure network Ltd within 28 days of the end of the your package break giving full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret that we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

29. We reserve the right to exclude from activities or (if necessary) the remainder of the holiday, including any accommodation, any person(s) whose behaviour causes or is likely to cause danger, upset or distress to themselves or others, damage to property or is deemed inappropriate.We will have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or cost incurred as a result of the exclusion from the activity concerned or from the termination of the holiday.

30. Many of the services which make up your package are provided by independent suppliers (for example, transport, activity or accommodation providers). Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

31. If you have any special request, or a medical problem or disability which may affect your holiday, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret  that we cannot guarantee any request will be met. Failure to meet any special request will not be deemed a breach of contract. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

32. In order to take part in sporting activities, all persons should be in good health and possess a basic level of fitness. For water-based activities, it is also necessary to be able to swim 25m and be comfortable and confident in the water. You must advise us prior to travel of any disability, medical or behavioural problems experienced by any member of your party (including yourself) which may affect that person or any other guests on the holiday. If we reasonably feel that we are unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or if full details were not provided at time of booking, cancel when we become aware of these details.

*Events Beyond Our Control

In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations.

33. When you book with us, you accept that you have read and agreed to the Acknowledgement of Risk and accept responsibility for any damage or loss to property caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against The adventure network Ltd (together with its own and the other party’s full legal costs) as a result of your actions.

ACKNOWLEDGEMENT OF RISK

34. Accepting this Acknowledgement of Risk in no way compromises your legal rights, nor does it release us from any of our obligations towards you. We have taken all reasonable steps to provide you with the level of care and assurances of safety appropriate to these activities. All our guides are fully qualified for the activity they provide (and for the environment in which they occur) and will provide you with safety instructions at appropriate times. However, you should be aware that certain inherent risks remain which are integral to the activity, and which cannot be eliminated without destroying their unique character.

35. By accepting these booking conditions you also recognise the element of risk in canoeing or any adventure, sport or activity associated with the outdoors. You are  fully aware of the risks and dangers inherent in these activities such as (but not exclusive to);

36. Acts or omissions by yourself or other participants (on or around the activity) e.g. not wearing your buoyancy aid on the river or skimming stones without looking to see if people are in range etc.

37. Weather conditionsContact with plants and/or animals

38. The condition of roads, trails, cliffs, beaches, canyons, rivers

39. The consumption of food or drink (incl. alcohol)

40. Knowing the risks and dangers, You understand the possible consequences of participating in such activities are as follows;

41. Property damage

42. Feelings of discomfort, fear and apprehension

43. Physical injury

44. Illness or disease

45. Death

46. You  accept that you have a responsibility for your own safety and for those whom you are responsible for and recognise that dangerous behaviour and certain limited hazards may be beyond the control of instructional staff. You also agree to abide by the rules or instructions given to me either verbally or in writing by us, our employees, or agents when participating in any activity.

47. By placing a booking withThe adventure network,  I hereby confirm that I have read and accept the Acknowledgement of Risk and have informed all people included within the booking.